Integrity Auto Care stands behind our repairs with clear warranty coverage on eligible parts and labor.

Our Auto Repair Warranty Coverage

What Happens If Something Goes Wrong?

We take responsibility for the repairs we perform, but a warranty claim must follow a clear process. This protects our customers, allows us to properly evaluate the concern, and gives us the opportunity to determine that the issue is related to the original repair. The most important requirement is simple:

Contact Integrity Auto Care before another repair facility performs diagnostic work, removes parts, or makes repairs related to a possible warranty concern. Your warranty protection does NOT include reimbursement of any kind for service you authorize anywhere else. Taking your vehicle to another shop may in fact, void any warranty coverage you had here.

Coverage on New Parts

New, non-wear parts supplied and installed by Integrity Auto Care are covered against manufacturer defects for 12 months or 12,000 miles, whichever occurs first. Coverage begins on the repair date and at the vehicle mileage printed on the original invoice. When a new part covered by this warranty is confirmed to have failed because of a manufacturer defect, Integrity Auto Care will repair or replace the covered part and provide the labor reasonably necessary to complete that replacement. Our total warranty responsibility will not exceed the amount originally paid for the covered repair or service. A warranty replacement does not begin a new warranty period. The replacement remains covered only for the unused portion of the original warranty period.

Coverage on Used Parts

Used parts supplied and installed by Integrity Auto Care are covered for six months from the date of installation. This coverage applies only to the used part itself. It does not include labor required to diagnose, remove, reinstall, or replace the used part. Used parts are installed with the understanding that their previous use, mileage, service history, and remaining lifespan may not be fully known.

Wear and Maintenance Items

This limited warranty applies to new, non-wear parts unless different coverage is stated on the original invoice. Items designed to wear, deteriorate, or require periodic replacement through normal vehicle use are not covered against normal wear. Examples may include brake pads, brake shoes, rotors, drums, tires, wiper blades, bulbs, belts, hoses, filters, fluids, spark plugs, clutch friction materials, and similar maintenance items.

A Repeated Symptom Is Not Automatically a Warranty Failure

Vehicles are complex systems, and the same warning light, noise, vibration, leak, or operating symptom can have more than one possible cause. The return of a similar symptom does not automatically mean that the original part failed or that the original repair was defective. Before warranty coverage can be approved, Integrity Auto Care must inspect the vehicle and determine whether the present concern was caused by a covered failure of the part installed during the original repair. A new or unrelated problem is not covered merely because it produces a symptom similar to the one previously repaired.

How to Request Warranty Assistance

• Contact Us Promptly: Contact Integrity Auto Care as soon as you become aware of a possible problem. The concern and subsequent visit must be during the applicable warranty period. Provide your name, vehicle information, current mileage, original invoice information, and a description of what the vehicle is doing.
• Protect the Vehicle from Additional Damage: If a warning light appears, the vehicle overheats, loses fluid, makes an unusual noise, becomes difficult to control, or appears unsafe to operate, stop driving it as soon as it is safe to do so. Continuing to operate a vehicle after a serious warning or failure may cause additional damage that is not covered by this warranty. If the vehicle cannot be driven safely, arrange for it to be towed. Towing charges are not included under this warranty.
• Allow Integrity Auto Care to Inspect the Vehicle: The vehicle must be returned to Integrity Auto Care and made available for inspection within a reasonable period after the concern is reported. Warranty evaluations are performed by appointment during normal business hours. Depending on the condition and testing required, the vehicle may need to remain with us.
• Do Not Authorize Outside Repairs First: Integrity Auto Care must be given the first opportunity to inspect and address a possible warranty concern. Do not authorize another facility or individual to diagnose, disassemble, alter, remove, or replace the part in question. Integrity Auto Care does not reimburse repairs, diagnostic charges, parts, labor, towing, rental vehicles, or other expenses authorized elsewhere. An emergency does not automatically authorize another repair facility to perform what may have turned out to be eligible warranty work here.

How We Evaluate a Warranty Claim

When the vehicle arrives, we will:

• Review the original repair order and warranty period
• Confirm the vehicle’s current mileage
• Listen to and document the customer’s present concern
• Inspect or test the vehicle as reasonably necessary
• Determine whether the concern is related to the original repair
• Identify whether the installed part has failed because of a manufacturer defect
• Review any relevant supplier or manufacturer requirements

Some failures cannot be confirmed without testing, disassembly, or additional diagnostic work. If the concern appears unrelated to the original repair, or if chargeable testing may be required, we will explain the recommended evaluation and obtain authorization before performing work for which the customer will be responsible.

If the Claim Is Covered

When we determine that a failure is covered, Integrity Auto Care will, at its discretion:

• Repair the covered part
• Replace the covered part with an appropriate replacement
• Perform the labor included under the applicable warranty
• The repair or replacement must be performed by Integrity Auto Care

** Warranty coverage does not automatically entitle the customer to a refund, cash payment, upgraded part, or reimbursement for work performed elsewhere. **

If the Claim Is Not Covered

When testing shows that the concern is caused by something other than a covered manufacturer defect, we will explain our findings and provide repair recommendations when appropriate. Normal diagnostic, testing, disassembly, reassembly, parts, and labor charges may apply when the condition is not covered by this warranty. No chargeable repair will be performed without the customer’s authorization.

Conditions Not Covered

This limited warranty does not cover failures or damage caused by:

• Normal wear or normal deterioration
• Lack of required maintenance
• Low or contaminated fluids
• Overheating
• Abuse, misuse, neglect, or continued operation after a warning or failure
• Collision, road debris, potholes, environmental damage, rust, or corrosion
• Vehicle modifications or alterations
• Improper installation or repair performed by someone other than Integrity Auto Care
• Failure of a different or related vehicle component
• A preexisting condition that was not included in the original authorized repair
• A customer declining additional repairs that were recommended as necessary for proper operation
• A part or service not listed on the original invoice

Coverage also does not include incidental, indirect, or consequential expenses or damages, including towing charges, rental vehicle expenses, loss of vehicle use, missed work, lodging, transportation expenses, or damage to other components.

Who Is Covered

This warranty applies only to the original purchaser named on the Integrity Auto Care invoice and to the vehicle identified on that invoice. The warranty is not transferable to another person or subsequent vehicle owner.

Maximum Warranty Responsibility

The maximum value of any warranty repair, replacement, credit, or other remedy will not exceed the amount originally paid to Integrity Auto Care for the applicable repair or service.

Questions or Concerns

We want the opportunity to review any concern fairly and explain our findings clearly. To request warranty assistance, contact Integrity Auto Care using the telephone number or contact information shown on your original invoice or on our website. Please have your invoice number, vehicle mileage, and a description of the concern available when contacting us.

Protecting Your Investment and Peace of Mind

Learn how our warranty process supports you long after your service visit and ensures your satisfaction.

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