Mission Statement
We always aspire to be the kind of company that works in the service of our customers while utilizing methods that keep our actions transparent and obvious. Recommendations made by our staff are in the best interest of our customers at all times, and our words are chosen carefully, alway illustrating our desire to speak truthfully and from the heart.
We always choose to act with kindness and without judgment in the assessment of our customers’ needs, and never let personal bias affect the quality of the experience for which our customers are entitled.
We always stand in the defense of our customers and their service experience with our company, and never hesitate to reveal the actions of any person not following this mandate. In addition, we encourage each other and are fast to give others credit when this task is successfully accomplished.
We always strive to keep our promises to our customers, even when it poses an inconvenience or is uncomfortable. When commitments cannot be kept, we grieve the event and refuse to waiver in our efforts to complete our customer’s service in as timely a fashion as possible.
Our goal to always keep our promises is not negotiable. We always offer to serve the needs of our customers at a cost that is fair, and without any bias or unfair considerations. We strive to serve the needs of all our customers in a consistent manner, and one that will encourage everyone to return again, and refer their friends and family.
Our Code of Ethics
● To perform high quality repair service at fair prices to our customers.
● To use itemized invoices that clearly identify used parts, and make replaced parts available for inspection upon request.
● To have a sense of personal obligation to each of our customers.
● To recommend corrective and maintenance services, explaining to our customers which of these are required to correct existing problems and which are for preventive maintenance only.
● To offer the customer a price estimate for work to be performed, verbally or in writing.
● To clearly identify warranty periods on any part or service in writing at our customer’s request.
● To obtain prior authorization for repair work prior to service, and make reasonable efforts to update our customers throughout the repair process when necessary.
● To notify our customers if appointments or completion promises cannot be kept.
● To maintain customer service records for a minimum of one year.
● To exercise reasonable care for our customer's property while in our possession.
● To maintain a system for fair settlement of our customer's complaints or concerns.
● To uphold the high standards of our profession, and work towards building long- lasting, and mutually beneficial relationships with our customers.